Refund policy

At KHAOTIX, we want you to love your purchase. If something isn't right, we're here to help.

14-Day Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return:

Items must be unused, undamaged, and in their original packaging.
All original accessories and components must be included.
Proof of purchase or an order number is required.
Returns must be requested within 14 days of receiving your order.

How to Request a Return

Please contact our customer support team with your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide instructions and the appropriate return address.

Please do not send products back without contacting us first. Return addresses may vary depending on the item.

Return Shipping

For returns due to a change of mind or an unwanted item, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, KHAOTIX will arrange an appropriate resolution at no additional return-shipping cost to you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photos of the item and packaging, if available.

We will review the issue and arrange a replacement, refund, or other appropriate resolution. The 48-hour reporting request does not limit your applicable consumer rights.

Non-Returnable Items

Certain products may be marked as final sale or non-returnable for hygiene, safety, or other disclosed reasons, where permitted by law.

Any product-specific restrictions will be displayed before purchase.

Refunds

Once your return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for processing, although your financial institution may require additional time.